About Us
The Premier Provider of alarm monitoring services welcomes you to our concept of "Back to Basics", the customer service you, the alarm dealer and your clients have grown to know and expect. From the monitoring of your alarm systems, to the call to your clients, experienced operators will deliver the message in a professional and courteous manner. Our belief is to customize security needs for both your commercial and residential clients. Highlights of monitored signals are as follows:
- Traditional fire, hold-up, burglar, supervisory, and trouble signals.
- Elevator emergency calls.
- 24-hour test timed signals.
- Communication failures from radio and Internet Monitored Systems.
- Opening and closing schedules.
Events that are generated to this monitoring center will be processed in accordance with our strict operationg procedures and the Alarm dealer specification. Items outside the normal parameter should be discussed and verified with Infinity's management staff.
Infinity's Technical Services
The heartbeat of this operation consist of the newest generation of alarm receiving and automation equipment. The development was based on past experience, as well the latest technology avaiable to the alarm dealer. Listed below are a few of these technologies:
- MAStermind, developed by Monitoring Automation Systems, Irvine California. The largest producer of alarm monitoring software used in the Alarm Industry.
- VRT -- Voice Response terminals will give you the option for your installers to place systems into test mode without operator intervention.
- Dealer access program (training required).
- Running the software applications are hot redundant servers.
- Redundant alarm receivers such as Ademco MX8000, Radionics 6600, DMP SCS-1R(hosted by one of Infinity's alarm dealer), Sur Gard, and ITI.
- Alarmnet radio transmissions.
- AES radio transmissions (alarm dealer owned).
Infinity's Location
Infinity's prime location in Elk Grove Village was chosen for several reasons:
- Walls constructed of cinder blocks and metal deck roofing.
- Two air conditioning systems.
- Parking requirements for our staff.
- Concrete flooring throughtout location.
- CCTV covering both front and rear entrance.
- Wall to lower roof deck construction.
- PassPoint access control with BioScrypt entry.
- Backup with MGE UPS 24 minutes, and two 42kW generators.
- Telecommunication wires buried to building.
Infinity Monitoring is UL Listed, # 8211.
Contact us today in Chicago, Illinois, for alarm monitoring services including fire and burglar alarms. |